Shipping Policy

Last updated: 7 September 2026

1. Key Information

• Order cut-off time: 3:00 PM (Mountain Time)
• Processing time: 1–2 business days, Monday–Friday
• Transit time: 3–6 business days, Monday–Friday
• Total delivery time: 4–8 business days
• Shipping cost: Free standard shipping, on attachments and machines alike
• Shipping area: Attachments and parts to all 50 states. Mini excavators to the 48 contiguous states only – see section 3.
• Carriers: USPS for items up to 70 lb, UPS or FedEx Ground for items up to 150 lb, LTL freight for anything heavier and for every machine
• Machine delivery: Curbside, by appointment, unloaded down ramps – not on a liftgate

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2. Shipping Outside the United States

Nestiques ships exclusively within the United States.

We do not offer international shipping at this time. Customers outside the United States may not be able to complete checkout. We also cannot forward an order to a freight consolidator or an export agent.

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3. Which Carrier Carries What

We offer free standard shipping on every order. There are no hidden shipping, handling, freight, liftgate or fuel surcharges. Taxes, where applicable, are calculated at checkout.

The carrier depends on the weight of the item, because parcel carriers have hard weight limits – USPS stops at 70 lb, UPS and FedEx Ground at 150 lb. Nothing here is a choice we make item by item; it is the published weight of the goods.

Item	Weight	Carrier	Cost	Delivered to
Single-shank frost ripper, wear parts	up to 70 lb	USPS Ground Advantage, tracked	Free	All 50 states
18 in. digging bucket, quick coupler	70–150 lb	UPS or FedEx Ground, tracked	Free	All 50 states
Hydraulic thumb, auger drive	over 150 lb	LTL freight, palletized, liftgate	Free	All 50 states
Mini excavators	2,205–7,716 lb	Freight, flatbed or drop-deck, ramps	Free	48 contiguous states

Alaska and Hawaii. Attachments and parts ship there free like anywhere else. We do not ship machines to Alaska or Hawaii – ocean freight for a 1–3.5 ton machine costs several thousand dollars and takes far longer than our stated window, and we will not promise free delivery we cannot perform. If you are in Alaska or Hawaii and want a machine, e-mail us before ordering; if an order slips through, we contact you and refund it in full rather than shipping late and charging you.

Orders received on business days by 3:00 PM (Mountain Time) begin processing the same day. Orders placed at the weekend or on a US public holiday are processed on the next business day.

Partial shipments: If individual items in an order are temporarily unavailable, or if an order contains both a machine and small attachments, we may ship it in separate consignments where that is reasonable for you. You never pay additional shipping costs for a split shipment.

PO boxes: Only items shipping with USPS – that is, items up to 70 lb – can go to a PO box. Anything on UPS, FedEx Ground or freight, and every machine, needs a street address.

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4. How a Mini Excavator Is Delivered

Machines are too heavy for a parcel carrier and too heavy for a liftgate, so they travel on a flatbed or drop-deck trailer. What that means in practice:

• Curbside delivery. The truck delivers to the curb, or to the end of your driveway if it can safely reach it. The driver does not bring the machine onto the property, into a yard, or around a building.
• Appointment call. The carrier telephones you before delivery to agree a date and a time window. Please answer or return that call – if the carrier cannot reach you, the shipment is held at the terminal.
• Unloading is down ramps, by you or your operator. A liftgate is rated for a pallet, not for a 5,512 lb or 7,716 lb machine, so no liftgate is used or promised on a machine delivery. The machine is tracked down the trailer ramps under its own power. Carriers do not permit their drivers to operate customer machinery, so you or someone you appoint must be there to do it. If you would rather not, tell us before you order and we will arrange a rigger and quote it separately.
• What you need ready. Someone over 18 to sign, firm level ground the truck can reach, and roughly 60 ft of clear space.
• Inspect before you sign. Walk around the machine before signing the delivery paperwork. Note any damage on the paperwork, photograph it, and e-mail us the same day. A signed clear receipt makes a damage claim much harder for both of us.

Freight and the appointment service are included in the free shipping. There is nothing to pay the driver.

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5. Undeliverable Packages and Incorrect Addresses

Please double-check your delivery address before completing your order. If a shipment cannot be delivered because of an incomplete or incorrect address and is returned to us, we will contact you to arrange redelivery. Additional costs for reshipment after an incorrect address may be charged to the customer – on freight shipments these can be substantial, which is why we ask you to check. In justified cases, for example an error on our side, we cover all costs.

If a freight carrier attempts delivery and no one is at the address, the machine returns to the terminal and re-delivery or storage charges may apply. We will always tell you what the carrier has quoted before anything is charged.

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6. Shipping Process

After you place an order, you will receive an order confirmation email with a complete summary of your purchase.

We then begin processing your order. Processing usually takes 1–2 business days, Monday through Friday. For a machine, this is the time we take to book it onto a truck.

As soon as your order ships, you will receive another email with your tracking information: a USPS, UPS or FedEx tracking number for parcels, or the freight carrier’s name and pro number for a machine or a heavy attachment.

Transit usually takes 3–6 business days, Monday through Friday, after shipment.

The total estimated delivery time is therefore approximately 4–8 business days. Deliveries to remote rural routes sit at the top of that range.

Delivery times are estimates and may vary slightly due to circumstances beyond our control, such as carrier delays, holidays, weather conditions, or periods of high order volume.

In the event of a delay beyond the estimated delivery window, customers are informed by email about the current order status. Shipments can also be tracked at any time via the tracking link in the shipping confirmation. You can also check the status of any order on our Track Your Order page using your order number and email address, or in My Account > Orders.

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7. If Your Delivery Is Delayed

If an order has not arrived after the maximum stated delivery time, we recommend waiting up to 2 additional business days and checking your tracking link. Freight shipments frequently show no movement for a day or two while they sit at a terminal; that is normal.

If your order still has not arrived after that, please contact us at info@nestiques.com or by phone at +1 325-999-7709.

Please include your order number so we can look into your delivery and help you quickly. Where a shipment cannot be found we open a trace with the carrier and replace or refund it – you never have to deal with the carrier yourself.

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8. Cancellations

Orders are processed quickly, and a machine is booked onto a truck within a day or two.

If you would like to cancel your order, please contact us as early as possible at info@nestiques.com or by phone at +1 325-999-7709, before the order has shipped.

If the order has already shipped, it can be returned in accordance with our Refund Policy.

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9. Damaged or Incorrect Items

One rule, so nobody has to guess:

• Parcels (USPS, UPS, FedEx Ground): photograph the outer packaging and the item before you unpack any further, and e-mail us the photos within 48 hours of delivery.
• Freight (heavy attachments and machines): note the damage on the carrier’s delivery paperwork before you sign, photograph it, and e-mail us the photos the same day. Freight carriers will not accept a concealed-damage claim on a clear signed receipt.

Send everything to info@nestiques.com with your order number. After review, we will arrange a replacement or a full refund at no additional cost to you. If a return is required, we provide return instructions and cover the return shipping or return freight costs in full.

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10. Contact

Questions about a delivery, a tracking number, freight access or a delivery instruction – write to us with your order number and we will answer within 24 hours.