Refund Policy

Last updated: 7 September 2026

Thank you for shopping at Nestiques. We want you to be completely happy with your order. Below you will find everything you need to know about returns, exchanges, and refunds.

1. Key Information

• Return window: 30 days from delivery
• Restocking fee: None
• Return shipping (change of mind): Paid by the customer, including return freight on a machine
• Return shipping (defective, damaged or wrong item): Paid by us
• Refund method: Original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay)
• Refund issued: Within 5 business days of receiving and inspecting the return; your bank may take a further 3–5 business days
• Exchanges: Accepted, subject to availability

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Our 30-Day Return Policy

We want you to be happy with your order. You may return any item within 30 days of delivery for a full refund of the product price — no restocking fees. Return conditions: items must be unused – not fueled, not started, not dug with, not pinned on and used – in their original packaging, and complete with every accessory, hose, pin, key, charger and document they shipped with. Defective, damaged, or incorrect items are always returnable at our expense.

Refunds are issued to the original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay) within 5 business days of receiving and inspecting your return; your bank may take an additional 3–5 business days to post the credit. This policy does not affect any rights you may have under applicable state law.

What “Unused” Means on a Machine

A mini excavator that has been fueled and started is no longer unused, so it falls outside the 30-day change-of-mind window. This is not a technicality we hide: track it off the truck, look it over, sit in it, work the controls with the engine off – and if it is the wrong machine, tell us before you put fuel in it and the return is straightforward. Faults are a different matter entirely and are covered under Warranty below, whether the machine has run or not.

How to Start a Return

1. Contact us by email (info@nestiques.com) or phone (+1 325-999-7709) with your order number.
2. We will email you return instructions along with the return address within 24 hours. For a machine we will also quote the return freight before you commit to anything.
3. Pack the item securely in its original packaging. A machine must go back on the same style of pallet or skid it arrived on.
4. Ship it back using a trackable carrier of your choice, or book the freight collection we quote you. Keep the tracking or pro number until your refund appears.

Please do not send anything back before contacting us – unannounced returns are hard to match to an order and slow your refund down, and an unannounced freight delivery may be refused at our end.

Return Shipping Costs

The customer is responsible for the direct cost of return shipping — the actual rate charged by the carrier you choose, or the freight rate we quote you for a machine — except for defective, damaged, or incorrectly shipped items. In those cases, we cover all costs: email us photos first and we will arrange the label or the collection, or reimburse the cost.

Return freight on a mini excavator is a real cost: expect roughly $800 to $2,000 depending on distance, and more from a remote address. We quote you the exact figure before you commit to anything, so nothing is a surprise. Heavy attachments that arrived on freight (the hydraulic thumb and the auger drive) are typically $150 to $350 to return.

Refunds

Refunds are initiated within 5 business days after we receive and inspect the returned item. The refund is always issued to the original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay) – we cannot refund to a different card, to a bank account or as store credit. Depending on your bank, the final credit may take an additional 3–5 business days to appear.

We refund the full product price; because outbound shipping was free there is nothing to deduct for it. If more than 10 business days have passed since we confirmed your refund and you still cannot see it, contact your bank first and then write to us with your order number.

Exchanges

We accept exchanges. If you would like to exchange an item – for example the 1.7 ton machine for the 2.5 ton one, or a bucket for a different width – please follow the steps in the “How to Start a Return” section above and let us know which replacement item you would like. Exchanges are processed subject to availability, follow the same 30-day and unused-condition rules, and we ship the replacement to you free of charge.

Warranty

Every machine and attachment is covered by the manufacturer’s written warranty supplied with it. Ask us before you order and we will send you the exact terms – the period, what is covered and what is not – in writing. We do not publish a warranty period here because it is set by the manufacturer of each item and we will not state a term we cannot stand behind.

To make a claim, e-mail info@nestiques.com with your order number, a description and photos. We handle the claim with the manufacturer on your behalf and arrange a repair, replacement parts or a replacement item; we do not operate a dealer network, so everything comes through us. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of that written warranty, except where your state does not permit such a limitation. Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state. For defective or incorrectly shipped items, we cover return shipping or return freight costs in full.

Normal wear is not a fault: a bucket tooth worn back with use, a ripper point that has been ground down, a rubber track worn by working on hardcore, or paint scuffed by ordinary work are not covered. Damage from misuse, overloading, running an attachment on a machine outside its stated weight range, disassembly, unauthorized repair or use outside the manufacturer’s instructions is not covered either.

Non-Returnable Items

The following items cannot be returned under our 30-day return policy:

• Machines that have been fueled, started or worked
• Attachments that have been pinned on and used
• Items returned without their hoses, pins, keys, charger, manuals or other included parts
• Items without their original packaging, pallet or skid
• Items returned more than 30 days after delivery
• Items damaged after delivery by misuse, overloading, neglect or unauthorized repair

If a return arrives in a condition we cannot accept, we contact you before doing anything, and we ship it back to you free of charge if you would rather have it back.

Damaged or Faulty Items

The rule is the same one printed in our shipping policy: for a parcel, photograph the outer packaging and the item before unpacking any further and email us the photos within 48 hours of delivery; for anything that arrived on freight – a machine, the hydraulic thumb or the auger drive – note the damage on the carrier’s delivery paperwork before you sign, photograph it, and email us the same day. If an item develops a manufacturing fault, contact us with your order number and a description or photos of the problem. In every case we arrange a repair, a replacement or a refund at no cost to you, and we pay the return shipping or freight.

Digital Products

Nestiques sells physical goods only. We do not offer digital products, downloads, or digital content. This return policy therefore applies exclusively to physical products.

Subscriptions

Nestiques does not offer subscriptions, recurring orders, rental or financing. All purchases are one-time individual purchases with no ongoing commitment.

Restocking Fees

We do not charge any restocking fees. Refunds are issued for the full product price paid.

Cancellations

If you would like to cancel your order, please contact us as soon as possible at info@nestiques.com or by phone at +1 325-999-7709 before the order has shipped – orders are dispatched within 1–2 business days, so speed matters. Once an order has shipped, it can no longer be canceled, but it can be returned under this policy.

Return Address

We issue the return address when you contact us, because it depends on the item and on whether it travels by parcel or by freight. Please do not send returns to any address printed on the outer packaging without asking us first.

Dispute Resolution

If you have any problem with your order, please contact our customer service first — we resolve complaints directly and quickly.

Contact

Questions about a return, an exchange or a refund – write to us with your order number and we will answer within 24 hours.