Track Your Order

Tracking a shipment on freight

Mini excavators, the hydraulic thumb and the auger drive are all too heavy for a parcel carrier, so they move as freight. Freight is tracked by a pro number rather than a parcel tracking number, and we send you the pro number and the carrier’s name in your dispatch email. The carrier telephones you before delivery to agree a window – if you miss that call the delivery is held, so please answer or return it.

What you need ready on the day: someone over 18 at the address to sign, firm level ground the truck can reach, and roughly 60 ft of clear space. A palletized attachment comes off on the carrier’s liftgate. A machine does not – it is far past any liftgate rating, so it arrives on a flatbed or drop-deck trailer and is tracked down the ramps by you or an operator you appoint. Tell us in advance if you would rather we arranged a rigger. Inspect before you sign: note any damage on the delivery paperwork, photograph it, and email us the same day.

Where to find your tracking number

• Your dispatch email. We send it the moment your order leaves us, and the tracking number or freight pro number and the carrier are in the first paragraph. Check your spam or promotions folder if you cannot see it.
• Your account. Sign in and open My Account > Orders. Every order shows its current status and, once dispatched, its tracking number.
• Ask us. Email your order number and we will send the tracking number back within 24 hours.

What the statuses mean

• Processing – your payment is confirmed and your order is being picked, packed or booked onto a freight truck. This takes 1 – 2 business days.
• Completed – your order has left us and the tracking number is live. Transit takes 3 – 6 business days.
• Tracking not updating – a scan can take up to 24 hours to appear after dispatch, and freight shipments often show nothing between terminals for a day or two mid-transit. If nothing changes for three business days, write to us and we will open a trace with the carrier.

If your order is late or has not arrived

If your order has not arrived within 8 business days of you placing it, contact us with your order number. We will open a trace with USPS, UPS, FedEx or the freight carrier as appropriate and, if the shipment cannot be found, send a replacement or refund you in full. You never have to deal with the carrier yourself.

Full delivery terms are in our shipping policy, and returns are covered in the refund policy.